Microsoft Outlook Message Could Not Be Saved

Posted : admin | On 17-09-2021

Microsoft outlook message could not be saved without

  1. Microsoft Outlook Message Could Not Be Saved
  2. Microsoft Outlook Message Could Not Be Saved As A

Step 2: Get to the folder. Open the OutlookSecureTempFolder registry key from the location provided in Step 1. Copy the path from the key. Paste the address in the Address Bar and press Enter. Paste the found path in the address bar of File Explorer to easily get to the folder. The information store could not be opened.' Outlook 2003: 'Cannot start Microsoft Office Outlook. Unable to open the Outlook window. Invalid XML, the view cannot be loaded.' How to fix 'Cannot start Microsoft Outlook' issue - universal solutions. Now that you know what causes problems on Outlook start up, let's see how we can get them fixed. When Microsoft 365 users try to save a template in the My Templates app in Outlook Web App, they receive an error message that resembles one of the following: This template is too large to save. Please make it smaller, then try to save it again. Your template couldn't be saved.

Learning has never been so easy!

Microsoft Outlook Message Could Not Be Saved

Today I ran into a frustrating issue with Outlook 2013 where a user received an error saying 'The operation cannot be performed because the message has changed.' or at times 'The operation failed. The messaging interfaces have returned an unknown error. If the problem persists, restart Outlook'. The errors would come up when she tried to send a message AFTER when Outlook was set to save a draft (in this case, 3 minutes). When this happened, she couldn't send the message and would have to copy and paste the contents into a new composed mail in order to send it. This was in a terminal server environment and she was using an Exchange account that's hosted on Office 365. While researching the issue online, I saw that users using POP3 and IMAP accounts were experiencing the same thing without a long-term resolution. The short-term resolution was to disable drafts completely but that was not acceptable here.

I tried recreating her Outlook profile, ran Outlook in safe mode (no addons), and extended the autosave for drafts from 3 minutes to no avail. Finally, I discovered the magic solution.

1 Steps total

Microsoft Outlook Message Could Not Be Saved As A

Step 1: Disable 'When a reply modifies a message, don't move the original.'

Go to Options > Mail > Conversation Clean Up > and uncheck 'When a reply modifies a message, don't move the original.'

That's it! This has been tested and has resolved the issue here. W00t!

Microsoft Outlook Message Could Not Be Saved

24 Comments

  • Pimiento
    timhamm Feb 9, 2017 at 03:44pm

    I created an IMAP folder under my Gmail account in Outlook 2016 and I was trying to move a replied message to this folder and I was running into the same error message: 'Cannot move the items. The operation cannot be performed because the message has changed. I went and did the fix as stated above and unchecked the box 'when a reply modifies a message, don't move the original' but this fix did not fix my problem. I'm still receiving the same error message. Anyone else have any ideas?

  • Pimiento
    roannerichardson Feb 10, 2017 at 05:02am

    I unchecked Don't Move Unread Messages and that worked, but just did a few tonight.

  • Pimiento
    carlarobinson Jul 12, 2017 at 01:33am

    Tim it didn't work for me at first either. Had to shutdown and restart outlook and then it worked perfectly. Hope that helps

  • Jalapeno
    norcofan Jun 18, 2018 at 06:29pm

    We fixed this problem in Outlook 2016 by removing the Outlook add-in included with
    the installation of Adobe Acrobat DC ' Adobe Send & Track for Microsoft Outlook – Acrobat'. In Programs & Features, select Adobe Acrobat, and Change, then remove the Outlook portion of the installation (or you can user-by-user disable the above add-in in Outlook).

  • Pimiento
    jacobsaenz Jun 18, 2018 at 10:03pm

    Unchecking the last box in Conversation Clean-Up, as well as saving a copy of the email with pdf attachment worked for users up until today. Norcofan's solution regarding disabling the Adobe Send & Track add-in was the final solution for us.

    However, I needed to disable through Outlook > Options > Add-Ins > Manage COM Add-Ins > Uncheck Adobe Send & Track for Outlook.

    Thanks!

  • Pimiento
    QuickbaseGuru Aug 14, 2018 at 04:14pm

    This has been driving me nuts!! This ' Go to Options > Mail > Conversation Clean Up > and uncheck 'When a reply modifies a message, don't move the original.' would fix it but only temporarily.

    I've just disabled the Adobe Send & Track Add-in. I am hoping this is the permanent solution. I will post back.

    Thank you @jacobsaenz and @norcofan

  • Datil
    WealthyEmu Aug 20, 2018 at 08:43pm

    LoL, g33ker, just used this a second ago. Yay Yay

  • Sonora
    va7oj Aug 30, 2018 at 06:43am

    Starg33ker's fix worked like a champ for me!! Many thanks.

  • Poblano
    Rikki5300 Sep 6, 2018 at 03:30pm

    Hi,

    I am still experiencing this, I haven't got the adobe addin installed.

    Thanks

  • Poblano
    Rikki5300 Sep 6, 2018 at 03:42pm

    Any advice would be greatly appreciated, stuck with this as it happens randomly.

  • Pimiento
    IN_tech_guy Sep 7, 2018 at 11:35am

    Thank you for the tip. I would add to the end of your article to restart Outlook for the changes to take effect.

  • Pimiento
    Steph430 Nov 14, 2018 at 05:52pm

    I have another fix to this. I too did not have the adobe add-in installed and it was driving me nuts. I noticed that it only happens when I send Excel documents. So after much frustration, I ended up going to File Explorer to locate the document/spreadsheet, then right-clicked on the file and clicked 'Send to' then hit mail recipient. It will bring up the subject line as the name of the document, so if you're trying to reply to a prior e-mail, I would copy and paste the string/thread into Word to save it to paste into the new e-mail along with whatever subject line you had previously. Then add your recipients, and send the e-mail. It will work every time. If you do this from going into Excel or the application for the attachment that you are sending, it won't always work. Hopefully this works for you! I don't know if people are having issues with anything other than when they send an attachment, but it's the only time that message pops up for me.

    Neat scanner software 5.4. Good luck!

  • Pimiento
    alan70 Nov 16, 2018 at 08:33pm

    Hi Guys

    These are the changes you need to make in the Registry - THis is from MS Today

    HKEY_CURRENT_USERSOFTWAREMICROSOFTOFFICE16.0OUTLOOKPST

    Add 2 new Dword32 with the Hex

    WarnLargeFileSize 0x000186a0
    MaxLargeFileSize 0x00017318

  • Pimiento
    NickNak Nov 22, 2018 at 12:54pm

    Hi Alan70

    I have tried everything else mentioned on the web.
    Your reg edit has helped to delete any new junk mail that arrives, but not the emails that were in the folder prior to the reg edit.
    Bizaare

  • Pimiento
    danielarambula2 Dec 3, 2018 at 09:42pm

    I Experienced this issue when moving messages from a Gmail based account in Outlook.

    I disabled Adobe Send & Track for Outlook and fixed the issue.

    Thank you !!!

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