Debt Management Software
Efficiently manage your debt collections
instead of it managing you
Debt management software provides efficiency gains to organizations around one of the largest budget line items in the budget: principal and interest on outstanding debt, which generally account for 5-10% of total expenditures. At its core, debt management software helps you make a plan of attack, a debt management strategy that can first help you lower debt and then, if all goes well, eliminate it all together. Obviously, the software won’t do everything for you, it’s still going to be hard work, but it can make the process wholly easier. Debt Collection Software, also called Accounts Receivable Management (ARM) software, supports the needs of agencies and lenders by providing business process automation, compliance assurance, and other features essential to orderly and effective collections efforts.
HD™ 2.0 | Collections® is a debt management and collection system software designed to help you better manage your workflow to allow your debt collections unit to process accounts faster and more efficiently. Its scalability is designed to effortlessly manage billions of debtor accounts and thousands of users.
This debt management and collections system software is equipped with everything you need in an all-in-one solution. It includes a package built with the flexibility of managing various restrictive State regulations and Federal Debt Collection Compliance requirements, legal case tracking, intelligent management alerts, variable expense controls, due diligence and MARS workflow fulfillment-- plus one of our features available nowhere else, Client Services Administration and Tracking, and you’ve still only scratched the surface of the capabilities of HD™ 2.0 | Collections®.
“Their expertise in debt collections and efficient business process management has been very helpful in evaluating our current business processes for enhancements and
improvements. In short, you are in good hands.”
Jeff Smejkal, Assistant Director, Bureau of Delinquent Revenue
City & County of San Francisco Office of the Treasurer & Tax Collector
What is a Financial Ecosystem?
Billions of dollars are lost annually due to the technical mismanagement of financial transactions where aging receivables quickly turn into bad debt & ultimately to a loss. A “Financial Ecosystem” resolves this problem, as it is a battery of proprietary fintech systems & solutions that consolidate into a single Financial Platform across your enterprise.
Evolve with technology
HD™ 2.0 | Collections® debt management and collection system is built with new enterprise technology to the likes of “Google”, “Yahoo”, “Sprint” and “Apple” to cater to today’s web-apps and future integrations to new cloud offerings.
Transparency is king
Dynamic dashboard analytics
HD™ 2.0 | Analytics Dashboards & Ad Hoc Report Writer give users unparalleled access to their mission critical data in the form they need, when they need it without ever needing to enlist the help of IT.
Simplify your work load
Visually create, define and execute business rules using CSS’s Visual Dynamic Strategy On Demand Workflows to impact all areas of your business.
Tools that make a difference
Utilize our unique state-of-the-art integration tool that provides direct integration to ANY data source or system, enabling the import/export of unlimited amounts of historical, account and financial data.
HD™ 2.0 | Collections® system Functionality
HD™ 2.0 | Collections® provides efficiencies and optimization for day-to-day operations, such as:
- Advanced visual workflows
- Consumer facing portals integration
- Analytics & dashboards
- Real-time account updates
- Document Management System
- Account linking and consolidation
- Dynamic Payment Arrangement Engine
- Portfolio / Investor tracking
- Financial regulatory compliance
- Real-time compliance breach prevention
- Auto calculated funding payables
- Automated transaction posting workflows
Enhance your collections process with these solutions
Collections
HD™ 2.0 | Collections® is built with new enterprise technology to the likes of “Google”, “Yahoo”, “Sprint” and “Apple” to cater to today’s web-apps and future integrations to new cloud offerings. HD™ 2.0 | Collections® delivers a turn-key debt collections software solution that employs the latest coding principles to provide a real-time experience. The system encompasses new, swift, agile technology eliminating costly and obscure data file transfer points of failure.
Benefits:
- Highly intuitive and customizable user interface
- Quick and easy access to all functions of the system
- Innate and visually appealing “app-like” agent work card
- Logically categorized drop down and HD icon based menus
- Document access and management
- Drag and drop user window and workflow builders
- Comprehensive report writer
- Detailed histories and audit trails
- Unparalleled user task automation
Visual Workflows
With HD™ 2.0 | Collections® you are able to visually create, define and execute Visio-like customizable business rules using CSS’s visual Dynamic Strategy On Demand Workflows to impact all areas of your business.
Benefits:
- Accommodates user-defined data
- Fully customizable user-defined windows with custom data fields
- Client custom fields
- User-defined data grids
Reports & Dashboards
HD™ 2.0 | Analytics Dashboards & Ad Hoc Report Writer gives users unparalleled access to their mission critical data in the form they need, when they need it. Management no longer needs to submit requests to IT to re-design a report because now they can perform this simple action themselves.
Benefits:
- Users create customized Ad Hoc reports in minutes.
- No required knowledge of database structure or SQL statements.
- Intuitive user interface, custom filters and preview before creation.
- Schedule reports to automatically generate, export, email and/or print.
- Export in any desired format.
- Include custom look-n-feel, charts, graphs and gauges.
- Unlimited access to live data as it occurs in visually appealing analytic dashboards.
Integration
HD™ 2.0 | Collections® solution offers a unique state-of-the-art integration tool that provides direct integration to ANY data source or system, enabling the import/export of unlimited amounts of historical, account and financial data.
Benefits:
- Seamless two-way, push-pull data interchange
- Send/receive electronic referrals
- Live access to bureaus, other city departments and more in real-time
- Unify disparate external systems into a single operational universe within HD™ 2.0 | Collections®.
HD™ 2.0 | Collections® helps collectors of all types
effectively serve their clients
No matter what role you in the collections process, HD™ 2.0 | Collections® helps you work more efficiently.
Business Types
First-Party
HD™ 2.0 | Collections® provides a complete set of collection and management tools for all first-party business types including, but not limited to:
Benefits:
- Banks
- Finance Companies
- Private Lenders
- Automotive
- Retail
Third-Party
HD™ 2.0 | Collections® provides a complete set of specialized collection and management tools for third-party collections including, but not limited to:
Benefits:
- Client Covenant real-time compliance breach protection
- Ad Hoc reporting by company
- Federal and state compliance breach protection
- Legal Actions Wizard
- Automated dunning compliance evaluation and generation
- Visual Workflows
Debt Buyers
HD™ 2.0 | Collections® provides a complete set of specialized collection tools for debt buyers including, but not limited to:
Benefits:
- Real-time comprehensive data scrubbing
- Universal Electronic Data Interchange tool
- Real-time integration to external vendors
- Ad Hoc reporting by company
- Federal and state compliance breach protection
- Legal Actions Wizard
User Types
Agents
Agents
HD™ 2.0 | Collections® helps agents at all levels manage account information and execute tasks accurately, effectively and efficiently– regardless of the type of debt being collected.
- Quickly create a legal case record, prepopulating case category and party information from intuitive drop-downs
- Eliminate reentry of case or account information across jurisdictions and other redundant activities (e.g., scanning and processing paper documents)
- Enter case documents digitally with e-filing at any time
- Search across index entries (addresses/contact details) for parties and legal representatives
- Schedule case management, case events, account reviews and other resources based on your listing requirements
- Improve accessibility and transparency of information and online capabilities
- Use confidentiality marking to ensure sensitive case information is seen only by the right people
- Reduce paper costs and environmental impact
- Reduce time dedicated to constituent questions via phone and in person
- Enable real-time visibility with mobile apps
Technology Staff
Technology Staff
Whether you’re the Chief Information Officer, IT Director or IT Manager, supporting a modern collections system that is manageable, adaptable and secure is your number one priority. HD™ 2.0 | Collections® offers key technology features to assist such as:
- Open Web Services Library – Allows IT staff to compress implementation time and support current and new third-party partners without relying on the vendor.
- Ad Hoc Reporting Toolkit – Allows staff to independently construct new custom reports on demand without relying on the vendor.
- Visual Rules Engine Workflow Manager – Automates the execution of systematic actions based on bureau and consumer provided data enabling non-technical finance and IT staff to manage business rules and data values.
- Configuration Manager – Allows non-technical and IT staff to tailor code their own windows, workflows, reports, dashboards, and values as well as data lookup tables such as accounts, debt types, consumers, procurements, events, tasks, calendars, and data grids in a simple user-friendly and dynamic environment.
HD™ 2.0 | Collections® Support
Our customer service team has extensive experience in collection technology, business processes, analysis, project management, user training, and software development. They understand the collection process, key issues and challenges and can help save you time and reduce risk with support at implementation and beyond.
Dedicated project manager
As a HD™ 2.0 | Collections® customer, you’ll have a CSS consultant as your single point of contact – committed to helping your organization get the most out of your collections system.
Automatic system upgrades and maintenance
Our engineers and analysts continually build and improve on an already superior product with upgrades and maintenance automatically applied for hassle-free operation.
Experienced, knowledgeable support staff
Our experienced customer support team understands the complexities of collections operations. So they make sure that everything – from implementation to training – goes smoothly with minimal disruption.
We’re here to help
Contact our technical support desk
Monday-Friday, 7AM–5PM PST
Increase your debt collections.
Benefits of a Modern Debt Collections System
Widen your client base and enable your company reach soaring new heights. Significantly reduce IT infrastructure costs.
What is a Financial Ecosystem?
Billions of dollars are lost annually due to the inadequate adoption of fintech technology for financial transactions management whereby mismanaged aging receivables quickly turn revenues into bad debt and ultimately to losses. The primary reason for this outcome is due to the lack of a single an enterprise solution that can manage every aspect of the revenue management life cycle process across all business units in unison.
Personal Debt Management Software
Traditional platforms are stand-alone independent systems that don't share common technology & can’t communicate dynamically with one another leaving business units separated and always with stale old financial data making it impossible to manage aging receivables & avoid uncollectable debt. A Financial Ecosystem resolves this problem, as it is comprised of a battery of highly sophisticated proprietary fintech systems & solutions that consolidate into one single Financial Platform across your enterprise. HD™ 2.0 | Enterprise Financial Ecosystem® is that end-to-end financial platform that manages your revenues, receivables, while safeguarding bad debt exposure.
HD™ 2.0 | LMS® Loan Management System (LMS) enables credit grantors & servicers to create business rules for underwriting decisioning workflows simply & visually without the need of a complicated coding. LMS can systematically control financial screen navigation, input/output, verbose messaging and (CMS) is designed to mirror CFPB, FDCPA & TCPA guidelines for state & federal compliance regulations.
HD™ 2.0 | CUBE® generates business rules sourced data sets for analytical reporting & business rules workflow processing.
HD™ 2.0 | Fusion®is a Data interface communications bridge platform designed to link systems into the CSS IMPACT | HD™ 2.0 ecosystem for dynamic access to external data. These external data sets are then exposed to HD™ 2.0's business rules workflow engine, data warehouse (CUBE) , & Adhoc Report writer for data processing consumption.
HD™ 2.0 | Data Annex® is an online account Annex portal designed for inter-departmental staff, field agents, or clients to manage and review accounts fully customizable to your organizations online presence branding.
HD™ 2.0 | Payment Portal® is a consumer online portal designed for self-serve account management, payments, negotiations & arrangements fully customizable to your organizations online presence branding.
Private Debt Management Software
Consulting fintech services catering to all financial technologies & solutions for every industry and vertical.
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